Contact

The best way to reach Coldkeep is by email at [email protected]. We read everything, and we especially want to hear about anything on the site that is out of date, unclear, or wrong — this category moves fast and we correct quickly.

What we can and can't help with

We're glad to answer general questions about how hardware wallets and cold storage work, or to point you to the right guide. We cannot give personalised financial, tax or legal advice, we cannot tell you what to buy or hold, and we will never ask for — or want to know — your recovery phrase, private keys, or any device PIN. Any message claiming to be Coldkeep "support" that asks for those is an impersonation scam; we will never ask.

A safety reminder

If you have a problem with a specific device, contact that manufacturer through the official website you typed yourself — not a link from an email, ad or search result. Fake "support" is one of the most common ways people are robbed, which we cover in our guide to hardware-wallet scams.